Frequently Asked Questions
What is your return policy?
If there is a problem with any item in your order please contact our Customer Service Team on [email protected]
Please see our returns policy at www.hopeshop.com/page/Returns
Items that are faulty, unsafe or do not match their description will be refunded or exchanged where proof of purchase is provided. We do not offer discretionary (change of mind exchanges) or refunds on Stationery, Education materials, Special Orders, Calendars, Gift Certificates, e-Books or digital download products.
Returned items must be received in a saleable condition, except where a damaged item has been accepted for return.
Where do you deliver?
We deliver to Australia, New Zealand and a number of international destinations. Freight charges apply to all deliveries except as indicated.
How long does it take for delivery?
Our warehouse holds thousands of different stock items that are in Stock and Ready to Ship. Usually your order is processed within 24 hours of being received during normal business hours. After processing your order is dispatched according to the shipping method specified.
We ship your order using a variety of methods including POST, Courier, Sea and Air. The time taken for your order to be received will depend upon the shipping method used and your location. Many items that we stock are sourced from overseas suppliers and this can impact the delivery of items that may be marked as out of stock or are special orders.
If you have a question about shipping please contact us on [email protected]
Do you have a retail store?
We are an online store. We have a number of distributors that have retail stores.
Do you supply bulk orders?
Yes, we do supply product in large quantities subject to stock availability. Many of our products are imported and we have limited stock of some items. Special orders are subject to our terms and conditions. Please contact us for further information at [email protected]
Can DVDs & Blu-ray be used outside Australia and New Zealand?
DVDs and Blu-ray discs generally have restrictions that prevent them being played outside the geographical area where they are sold. Australia, New Zealand and the Pacific Islands are part of DVD Region 4 and HopeShop’s DVDs and Blu-ray discs may be restricted to be played within this region. It is advised that you check your player to ensure that it is compatible with Region 4 discs before making your purchase.